Effective date: to be confirmed · Provided by MySwiftEx
1. Using this website
You may use this site to track shipments, request quotes and bookings, and manage your account. Don't misuse the service — for example by attempting to access other people's shipment information, guessing tracking numbers, or overloading the site.
2. Requests are not contracts until confirmed
Submitting a booking or quote request does not create a booking. A shipment is accepted only when we confirm the service, price and pickup with you. Prices shown by the online estimator, where available, are estimates and exclude taxes, duties and customs fees unless stated.
3. Your responsibilities
Provide accurate sender, recipient and package information; package items appropriately; and don't ship prohibited, dangerous or illegal items. For international shipments you are responsible for accurate customs descriptions and any duties or taxes set by the destination country.
4. Delivery times
Transit times are estimates, not guarantees, unless we expressly agree otherwise in writing. See our shipping policy.
5. Loss and damage
Claims are handled under our claims policy. Any liability limits will be confirmed with you before acceptance of the shipment.
6. Accounts
Keep your password secure. You're responsible for activity on your account. We may suspend accounts used for abuse or fraud.
7. Changes
We may update these terms; the effective date above will change when we do.
Questions about this policy? Contact us.