Effective date: to be confirmed · Provided by MySwiftEx
1. Booking and acceptance
Requests submitted online are reviewed by our team. We contact you to confirm availability, price and pickup. Your shipment is accepted only after that confirmation.
2. Service levels
Service names such as Express, Standard or Economy describe typical transit times. Actual availability depends on origin, destination, package size and the day of pickup. Transit times are estimates, not guarantees.
3. Tracking
Each accepted shipment gets a unique tracking number. Tracking shows the status updates recorded in the MySwiftEx system by our team or, where integrated, by a delivery partner. We don't offer live GPS tracking.
4. Delays and exceptions
Weather, customs inspections, incorrect addresses and other events can cause delays. When we know of a delay or exception, we record it on the tracking page.
5. International shipments
International shipments may be inspected and held by customs. Duties, taxes and customs fees are set by the destination authority and are normally payable by the recipient unless agreed otherwise. MySwiftEx will never ask you to pay "release fees" by gift card, cryptocurrency or transfer to a personal account.
6. Delivery
Where a delivery attempt fails, we record the attempt and contact the sender or recipient to arrange redelivery or collection. Proof of delivery is recorded when available.
7. Prohibited items
We don't carry illegal, hazardous or restricted goods. Contact us before booking if you're unsure.
Questions about this policy? Contact us.