Effective date: to be confirmed · Provided by MySwiftEx
1. How to make a claim
Open a support request with the topic "Damaged or lost shipment" and include your tracking number, a description of the problem, and photos of the packaging and contents where relevant. You'll receive a ticket reference.
2. When to report
Report visible damage as soon as possible after delivery, and keep the packaging until the claim is resolved. Report missing shipments once the tracking page shows no progress for an extended period, or as advised by our team.
3. What we'll need
Proof of the contents' value (such as an invoice), photos, and any other information reasonably needed to investigate.
4. Investigation and outcome
We review the shipment history and evidence and update you through your support ticket. The compensation available, if any, depends on the service and any coverage agreed when the shipment was accepted.
5. Exclusions
Claims may be refused for prohibited items, inadequate packaging, inaccurate declarations, or delays caused by customs or events outside our control.
Questions about this policy? Contact us.