Effective date: to be confirmed · Provided by MySwiftEx
1. Information we collect
Account details: email address, password (stored only as a secure hash by our authentication provider), and any profile details you add such as name, phone, company and saved sender address.
Shipment and booking details: sender and recipient names, addresses, emails and phone numbers, package details, and the status updates we record.
Support requests: your name, contact details, the tracking number (if given) and the messages exchanged.
Technical data: your IP address is used briefly to limit abuse of tracking and form submissions.
We do not collect or store payment card details on this website.
2. How we use it
To arrange, deliver and track shipments; to respond to quote, booking and support requests; to send service notifications you've asked for; to keep the service secure; and to meet legal obligations such as customs requirements for international shipments.
3. Public tracking
Anyone with a tracking number can see its status, history, origin and destination city, and service type. Names, street addresses, email addresses, phone numbers and internal staff notes are never shown on the public tracking page.
4. Who we share it with
Our hosting and database provider, and — only when configured — our email/SMS delivery provider and any delivery partner handling your shipment. Customs authorities receive information required for international shipments. We do not sell personal information.
5. Retention
We keep shipment and support records for as long as needed to provide the service, handle claims and meet legal and tax obligations. Security rate-limit data is kept only briefly.
6. Your choices and rights
You can update your profile and notification preferences in your account. To request a copy, correction or deletion of your personal data, open a support request with the topic "Privacy / data request". Some records may need to be retained where the law requires it.
7. Security
Access to shipment and customer data is restricted to authorized staff and to the customer the record belongs to, enforced in our database. Administrative changes are recorded in an audit log.
8. Changes
We'll update the effective date above when this policy changes.
Questions about this policy? Contact us.